Resolution.

At Uhuru Financial Services, We put our customers at the heart of everything we do – and that means listening to you to constantly improve our service and product offerings. If you’re dissatisfied in any way, we would like to hear about it

You may also submit your complaint in writing and email it to us. If you are unable to send it in writing, you’re welcome to call us with the information.

The process

• Once your feedback or complaint has been received, it will be allocated to one of our Consultants.
• A letter of acknowledgement confirming receipt will be sent to you within two business days.
• The Consultant will investigate and liaise with the necessary departments to resolve your complaint.
• You will be notified of the outcome in writing within 14 business days.

Further recourse

If your complaint is still not satisfactorily resolved, you may contact the relevant Ombud:

National Financial Ombud Scheme South Africa (NFO)

• JHB Physical Address
  10 Oxford Road
  Houghton Estate
  Illovo
  Johannesburg

• Tell: 0860-800-900
• Email: info@nfosa.co.za
• Website: www.nfosa.co.za

The Office of the Ombud for Financial Services Providers

• Postal Address
  P O Box 41
  Menlyn Park
  0068